UPDATED Nov 20, 2020

UPDATE: Starting Nov 20th, in accordance with new provincial regulations we will require masks to be worn inside the clinic.  If you are unable to do so, we can still provide you with curbside service.  We are also implementing a health checklist for staff to help us recognize symptoms, and stay away from work and other public places if we have any symptoms.  We also ask that you do not visit the clinic if you display any symptoms of illness.  Please also review the previous guidelines outlined below, they are still in place.  Thank you.

As of July 31, 2020 we are now allowing owners into the clinic.  We have a maximum of 2 people in the waiting room.  Please review the new guidelines below.

To Help Ensure the health and safety of our Clients and Staff, We ask that you follow these Guidelines to assist our office during the COVID-19 social distancing.

  • Please do not enter the clinic if you have symptoms of illness, have been in contact with a person who has had symptoms, or have traveled internationally in the past 14 days. Please try to find an alternate person to bring your pet in on your behalf.
  • Due to the continuing spread of the virus, we feel it is appropriate to step up our measures of protection for you and our staff.
  • To make your appointment go more smoothly and quickly, please fill out ourappointment check-in form before your appointment.
  • Upon arrival at the clinic, please check through the window to make sure there is no more than 1 person in the clinic already as there is a maximum of 2 people allowing inside at a time.  If there is no more than 1 person in the clinic, you may enter.
  • If you have family members with you please designate only 1 person to enter the waiting room with your pet.
  • We have installed a plexiglass barrier in front of our reception desk so that you may approach the desk safely for both staff and client.
  • Dragon Lake Vet Staff will bring your pet into the exam room, we are still not able to allow owners into the exam rooms as they are too small to ensure safe distancing.
  • If there are no other customers or patients waiting, you may wait in the waiting room.
  • If there are other patients outside waiting to come in when there are 2 people in the clinic already, please wait outside so that the next patient may come in.
  • If you arrive at the clinic for your appointment and there is already 2 people in the waiting room, you may still call us to get checked in for your appointment over the phone.
  • Please maintain 2 meter distancing while in the waiting room.
  • You may order prescriptions, food, and other supplies in advance and pay over the phone if you like, or use ouronline store for retail products and food.
  • On our part, we will be increasing our cleaning regime to assure the health of our Clients and Staff.

We thank you for your cooperation during this difficult time.  Together we can slow the spread and help more people stay healthy.

COVID Protocol


There is currently a low risk of pets contracting COVID-19.  This mostly happens through human passing it to pets, the risk of pets passing it to their humans is considered low.  Some of the recommendation from the CDC are:

  • Apply social distancing to your pets as well.
    • ​Limit contact with pets outside the household
    • Stay at least 2 meters away from other pets when walking
  • ​It is not recommended that you put a mask on your pet, there has not been enough study to evaluate the risks of this and it could be harmful.
  • ​Limit contact with your pet if you are sick
    • ​We know this will be hard, who doesn't crave some snuggles when under the weather, but better safe than sorry.
  • ​If you need to bring your animal to the vet for any reason, please let them know if there has been any risk of exposure to SARS-CoV2.
  • Please do not surrender, abandon, or euthanize animals because of SARS-CoV2
    • ​The evidence supports that the spread of COVID-19 is due to human to human transmission, and animals do not play a significant role.
    • ​Animals are at low risk from the disease, most will have mild or no symptoms.


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